PRIVACY POLICY

1. WHO WE ARE

Booked Solid Roofing ("we", "us", "our") is an SEO agency specialising exclusively in the roofing industry. Our registered address is Newminster House, 27-29 Baldwin St, Bristol, BS1 1LT, United Kingdom. We are the data controller for the personal information we collect through this website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].

2. WHAT DATA WE COLLECT

We may collect the following categories of personal data:

• Contact information: your name, email address, phone number, and company name when you submit an enquiry or request a free website review.
• Business information: your roofing company's website URL, service area, and monthly revenue range, provided voluntarily through our forms.
• Usage data: anonymised analytics data such as pages visited, time on site, and referral source, collected via our analytics provider.
• Communications: the content of any messages you send us via our contact form or by email.

3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To send you your free personalised website review and SEO roadmap.
• To communicate with you about our services, case studies, and relevant roofing SEO insights (with your consent).
• To improve our website and marketing based on aggregated, anonymised analytics.
• To comply with our legal and regulatory obligations.

Our lawful basis for processing your data is primarily legitimate interests (responding to business enquiries) and consent (marketing communications). You may withdraw consent at any time by contacting us.

4. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 3 years. You may request deletion of your data at any time by emailing us.

5. SHARING YOUR DATA

We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business (such as email and CRM platforms), subject to strict data processing agreements. All third-party processors are required to handle your data in accordance with UK GDPR.

6. COOKIES

Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use the site. You can manage your cookie preferences through your browser settings.

7. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate or incomplete data.
• Erase your data ("right to be forgotten") in certain circumstances.
• Restrict or object to our processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted HTTPS connections.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.